Refund policy

At LUCIINO, we understand the importance of your satisfaction and strive to provide you with products of the highest quality. We believe in the emotional connection our customers have with our products, and it is our utmost priority to ensure your happiness with every purchase.

While we stand behind the excellence of our merchandise, we regret to inform you that we do not accept returns or exchanges, except in cases where the product received is damaged or defective upon arrival. We sincerely apologize for any inconvenience this may cause.

If you receive a damaged or defective item, please contact us immediately at contact.luciino@gmail.com with your order details and a description of the issue. Our dedicated customer support team will assess each case individually and work diligently to resolve the matter to your satisfaction.

Your understanding and support are greatly appreciated as we continue to uphold our commitment to delivering exceptional products and service.

Thank you for choosing LUCIINO.